2163527 - Lumira files are not accessible after upgrade

SAP Knowledge Base Article - Public

2163527 - Lumira files are not accessible after upgrade

Symptom

  • Unable to create a new Lumira file after update from version 1.18 to 1.23
  • Unable to access old Lumira files  

Environment

  • SAP Lumira Desktop 1.18
  • SAP Lumira Desktop 1.23

Reproducing the Issue

  1. Uninstall SAP Lumira 1.18
  2. Install Lumira 1.23
  3. Try to create new or access old Lumira documents

Cause

The previous version was not properly uninstalled

Resolution

  1. Close the SAP Lumira Application
  2. Move the contents of the following folders to a new location as a backup:

C:\Users\<(><<)>user>\AppData\Local\SAP\Lumira

C:\Users\<(><<)>user>\AppData\Local\Temp\sapvi

 

Keywords

update, invisible, hidden, blank , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0