2163316 - Dashboards 2.0 is enabled but unable to see Dashboards 2.0 Tab in instance:

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2163316 - Dashboards 2.0 is enabled but unable to see Dashboards 2.0 Tab in instance:

Symptom

Dashboards 2.0 is enabled but unable to see Dashboards 2.0 Tab in instance

Environment

Dashboards 2.0 PROD/TEST

Reproducing the Issue

  • Login to Customer's Instance
  • Navigate to Home -> Analytics -> You should see a tab Dashboards 2.0

Cause

This can happen due to two reasons:

Open Company’s Instance through ‘Partner provisioning’ and check if ‘Manage Dashboards’ option is available under Admin Tools -> Reporting -> Manage Dashboards:

Manage Dashboards.png

1.If Manage Dashboards is there but still Dashboards 2.0 tab is not visible this happens if Customer has not added any Dashboards to the instance.

2. If manage Dashboards is not there then Administrative Privilege has not been assigned or Users have not been provided access through their roles. 

Resolution

  1. If Customer has not added any Dashboard to the instance:

Go to Admin Tools -> Reporting -> Manage Dashboards -> Manage Standard Dashboards and Youcalc Files:

Manage Standard Dashboards and Youcalc Files.png

Click on add from ‘Success Store’ on top left:

add from success store.png

Many Dashboards will be available in the new window with an option ‘Add to Instance’, add one of them to the instance.

Log off and login again. Dashboards 2.0 tab should appear.

    2.  If Administrative Privilege has not been assigned or Users have not been provided access through their roles.

Give Administrative Privilege for Dashboards 2.0 to a role confirmed by user:

Manage Permission.png

Choose/Edit the Role confirmed by Customer

Administrative Permission.png

Logout after saving this settings and Login again to do all the steps mentioned in scenario 1.

Now, Provide access to end user through their role:

Manage Permission.png

Choose/Edit User's role:

user permission.png

Save this settings; logout and Login again to see the changes reflecting in instance.

 

Keywords

Dashbaords 2.0 Manage Dashboards. , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SuccessFactors Workforce Analytics 1408