2162791 - Supervisor cannot record learning for users

SAP Knowledge Base Article - Public

2162791 - Supervisor cannot record learning for users

Symptom

  • How do you allow users to record learning for another user?
  • Currently under My Employee tab, there is no link on the Supervisor tile to Record Learning for users.

Environment

  • SuccessFactors Learning Management System (LMS)
  • User interface > My Employees > Supervisor links

Reproducing the Issue

  1. Login to LMS using a Supervisor account
  2. Select My Employees tab at the top
  3. Under Supervisor Links or Supervisor tile there is no Record Learning link.

Cause

  • The setting has to be enabled in LMS_ADMIN before Supervisors can record learning.
  • Also it has to be enabled in User Settings and Item level as well.

Resolution

  1. Login to LMS using an Admin
  2. System Admin > Configuration > System Configuration > LMS_ADMIN
  3. Change this setting to true
    # This flag is used to enable the new supervisor enhancements for Assign/Remove learning, Record learning and Register/Witdraw Users.
    updatedSupervisorFlow=true
  4. Save

Now we need to enable Supervisors to Record Learning

  1. System Admin > Configuration > User Settings
  2. Under User Learning Event Recording Defaults
    Check both of these:
    - User can record learning events for items
    - Managers can record learning events for items
  3. System admin > Security > Role mgmt > search for the role assigned ot your supervisor
  4. Workflows Tab> My employees
    - Access Record Learning Event
    - Access Record External Learning Events

Now we have to make sure this is enabled on the item level

  1. Learning > Items > Search and open item> View All
  2. Under Process Control set Managers can record Learning Events for subordinates = Yes

Keywords

Supervisor cannot record learning for users, updatedSupervisorFlow, User Learning Event Recording Defaults, Managers can record Learning Events for subordinates, Access Record Learning Event , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-RBP , Roles & Permissions , How To

Product

SAP SuccessFactors Learning all versions