2162181 - Sending Welcome Email to Users in Their Locale

SAP Knowledge Base Article - Public

2162181 - Sending Welcome Email to Users in Their Locale

Symptom

  • Sending welcome email to users in their locale
  • How to send a welcome message to new employees in a specific language

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central
  • Employee Profile

Resolution

  • The default locale / language can be set for new hires via import
  • This allows a language specific welcome email, if correctly set up, to be sent
  • In addition, when they log in the first time they'll see their preferred language

In order to send a welcome message to a new user in his/her language:

  1. Set up your language specific template via Admin Centre > Tool Search > E-Mail Notification Templates
  2. While creating new hire via imports and using Basic Import, put in the locale that matches the language specific template in the DEFAULT_LOCALE field:

Default_locale.png

    • If present, the values in the field will determine the languages experienced by the users, only one language per user.
    • If the field is left blank for a user, then the company-wide default language will be used.
    • This field is visible in the User Data File / Employee Export and it is not required in data file.
  1. Reference KB article 2432323 

NOTE: The DEFAULT_LOCALE field is not currently available in the Add New Hire Wizard. The only way to set a default locale per user is to use Basic Import.

Keywords

SF , SuccessFactors , Success Factors , EC , BizX , employee data import , new user , welcome email , notification , language , default locale , KBA , employee central , welcome email , default locale , employee profile , LOD-SF-EC , Employee Central , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM Core all versions