2162143 - Application error on Personal Information Page-EC-Payment Information

SAP Knowledge Base Article - Public

2162143 - Application error on Personal Information Page-EC-Payment Information

Symptom

Application error received on accessing 'Personal Information' page of all employees, and doesn't allow the page to load/ display any data.

Environment

SuccessFactors

Employee Central V2

PaymentInformationV3

 

Cause

 Application Error.png

The payment information portlet and User interface were imported incorrectly, hence were deleted and re-imported.

After this, an application error started occuring on accessing Personal information page for all the employees.

 

The issue was due to payment information screen ID was not associated with the newly created Payment information configuration User Interface.

 

[For internal employees]

Error logs:

while trying to invoke the method com.successfactors.genericobject.bean.configui.model.ConfigUIMeta.getId() of a null object returned from com.successfactors.personalinformation.bean.PersonalInformationConfigUIScreenLookup.getScreenId()

Resolution

 

PersonalInfoScreenLookup.JPG

 

Go to "Admin Tools-> Manage Data-> Personal Information Screen Lookup-> PaymentInformationV3",

if the screenId is empty, get the ID of payement information UI from "Admin Tools-> Manage Configuration UI" to  

 

ManageConfigUI.JPG

 

 

" Admin Tools-> Manage Data-> Personal Information Screen Lookup-> PaymentInformationV3" screenId.

 

 

PaymentInfoV3screenID.JPG

 

Go back to the Personal Information page to verify issue resolution.

 

Keywords

Employee Central Success Factors Payment Information portlet , KBA , employee central , payment information , personal information page error , personal information page not loading , successfactors , LOD-SF-EC-PAY , Payment Information , Problem

Product

SAP SuccessFactors HCM Core all versions