SAP Knowledge Base Article - Public

2162125 - Job Title Token [[JOB_REQ_TITLE]] - Recruiting Management

Symptom

Job Requisitions may have different job titles internally and externally. Thus, which token should be used for each job title?

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Resolution

The [[JOB_REQ_TITLE]] token works for both the Internal Job Title and External Job Title according to the candidate type who will receive the e-mail.

  • If the candidate is internal, the system will make the token to display the configured Internal Job Title.
  • If the candidate is external, the system will make the token to display the configured External Job Title.

Therefore, there is no need to configure different custom tokens for different Job Title types, as the standard [[JOB_REQ_TITLE]] token will work for both.

It is important to mention that a series of non-job requisition related emails will not work with this token. For example, interview related email triggers.

Keywords

job_req_title, JOB_REQ_TITLE, token, email, internal, external, candidate, title, Title, Internal, External, applicant, application, trigger, recipient , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions