SAP Knowledge Base Article - Public

2161372 - User names with accent/special characters incorrectly displayed in LMS

Symptom

Users have accented characters in their names: ü ö ä á é í ó ú ç ñ è ì ã.

 This isn't displayed correctly in One Environment.

Example:
Correctly displayed in stage-
usernáne

Incorrectly displayed in production:
usern?me

Environment

SuccessFactors Learning Managment System (LMS)

Reproducing the Issue

  1. Users > Users > search and load user profile
  2. Under the summary of attributes, check first and last name.

Cause

Incorrect characters was imported into the LMS.

Resolution


LMS does support accented characters.
To resolve this issue import the character again or copy and paste the correct character.

  1. Users > Users > search and load user profile
  2. Go to the summary section and correct the missing/incorrect character.
  3. Save

 

Keywords

KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1408