Might be a Temporary Glitch in the server that caused the issue.
Due to some error during Onboarding .
Reproducing the Issue
Log in to the Company instance and search the activity using the Candidate's Name.
Check the Audit Trail for the Candidate and you will see that the Orientation Step was indeed bypassed after the NES was completed.
Now for the same candidate, check for the Documents under Document Centre.
2. Now we see that there is US I9 Remote form under the Document Centre.
3. This means that the candidate was a Remote hire and hence as per the Process the Remote Hires will not have an Orientation step.
Please note that the remote hires now will not have the Orientation step.
Please note the below process followed for remote hires.
KBA , LOD-SF-OBD , Onboarding , Problem
SAP SuccessFactors Onboarding all versions