SAP Knowledge Base Article - Public

2160686 - System behavior when a user for whom a workflow is initiated is a member of the approver Dynamic Group

Symptom

How does the system behave when a user for whom a workflow is initiated is a member of the approver Dynamic Group?

Environment

SuccessFactors Employee Central - Workflows

Reproducing the Issue

The workflow group “WF_Test” has the member Jason Hendricks.

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The workflow “WF_TERMINATION_TEST” has approver type Dynamic Group and Approver Role is “WF_Test”.

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The workflow is triggered for Jason.

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As a member of the Approver Dynamic Group “WF_Test”, Jason did not get the notification.
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Cause

Currently the standard system behavior is that when a user for whom a workflow is initiated is a member of the approver Dynamic Group, he/she will not receive the workflow notifications.

Resolution

In such a scenario, the user will not receive the workflow notification for approval; instead the user’s Manager will receive the notification.

Jason's Manager is Stephen Chan.

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Stephen got the notification instead. This is a standard expected behavior because the user was a part of the Approver Dynamic Group.

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Keywords

Workflow, Dynamic, Group, Notification, Manager , KBA , 2247690 , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1705 ; SuccessFactors HCM Suite 1502