SAP Knowledge Base Article - Public

2160509 - E-Verify: What does it mean when I have a "Duplicate Case"?



  • The E-Verify system has made a new case response called "duplicate case".   This is not a bad thing
  • The DHS just wants to make you aware there is another E-Verify process for that new hire. 
  • It does not mean you must close any cases because of the duplicate. 
  • But you must complete the E-Verify process. 

**Remember:  The manager must have a completed E-Verify process which is "continue work Employment Authorized. 


  • During the first E-Verify process, the manager may have noted an error in the information given by the new hire and had to close that E-Verify activity as "incorrect data". 
  • This is ok as mistake happen. 
  • When the manage closed the E-Verify case as incorrect data, Successfactors Onboarding created a new E-Verify process.  Thus, the duplicate case. 
  • What is required is for the manager to complete the E-Verify activity.  


  • Please see screen shot below.   
  • Here we see the response from the DHS of duplicate case. 
  • At this point, Do Not Resolve the Case via the Resolve Case button! 
  • Click next to complete the activity.




  • See screen shot below. 
  • This is the next panel that will present and you must complete it. 
  • You will see there is the screen shot for this new hire, there is one other E-Verify activity. 
  • If there, was 3 other E-Verify activities, all 3 E-Verify activities would be listed in the panel. 
  • Again, not a bad thing, the DHS is just making you aware of the duplicate cases. 
  • Just follow the instructions on the panel. 
  • And update the fields to the appropriate information which applies to this E-Verify activity. 

**Do Not Resolve the case via the Resolve Case button.  Click next.




Keep clicking next and then "finish" but clicking the finish button.  


Duplicate Case E-Verify EV , KBA , LOD-SF-OBD-EVF , e-Verify , How To


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