- The E-Verify system has made a new case response called "duplicate case". This is not a bad thing!
- The DHS just wants to make you aware there is another E-Verify process for that new hire.
- It does not mean you must close any cases because of the duplicate.
- But you must complete the E-Verify process.
**Remember: The manager must have a completed E-Verify process which is "continue work Employment Authorized.
- During the first E-Verify process, the manager may have noted an error in the information given by the new hire and had to close that E-Verify activity as "incorrect data".
- This is ok as mistake happen.
- When the manage closed the E-Verify case as incorrect data, Successfactors Onboarding created a new E-Verify process. Thus, the duplicate case.
- What is required is for the manager to complete the E-Verify activity.
- Please see screen shot below.
- Here we see the response from the DHS of duplicate case.
- At this point, Do Not Resolve the Case via the Resolve Case button!
- Click next to complete the activity.
- See screen shot below.
- This is the next panel that will present and you must complete it.
- You will see there is the screen shot for this new hire, there is one other E-Verify activity.
- If there, was 3 other E-Verify activities, all 3 E-Verify activities would be listed in the panel.
- Again, not a bad thing, the DHS is just making you aware of the duplicate cases.
- Just follow the instructions on the panel.
- And update the fields to the appropriate information which applies to this E-Verify activity.
**Do Not Resolve the case via the Resolve Case button. Click next.
Keep clicking next and then "finish" but clicking the finish button.
Duplicate Case E-Verify EV , KBA , LOD-SF-OBD-EVF , e-Verify , How To