2160411 - How to add Alternate Supervisors in LMS

SAP Knowledge Base Article - Public

2160411 - How to add Alternate Supervisors in LMS

Symptom

This KBA covers how to setup Alternate Supervisors in the Learning Management System (LMS).

Environment

SuccessFactors Learning Management System (LMS)

Resolution

Learning Administrator:

  1. Logon to LMS Admin;
  2. Navigate to System Admin->Users;
  3. Find the User that will have an Alternate Supervisor Added;
  4. Open the User record;
  5. On the right side, click "Manage Alternate Supervisor" link in the Actions section;

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  6. Search for the User to be added as an Alternate Supervisor;
  7. Once the User is selected, he/she is added as the User's Alternate Supervisor;

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  8. Click "Save" to save the changes.

Supervisor User:

Primary Supervisors are also able to add Alternate Supervisors to their Direct Reports if their role allows it:

  1. Users that are Supervisors of other Users will have a "My Employees" tab on their Learning landing page;
  2. Logon as a Supervisor;
  3. Go to the "My Employees" tab at the top of the Learning home page;
  4. Click the 3 vertical dot menu next to the User that will have the alternate supervisor assigned;
  5. Click "Manage Alternate Supervisor";

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  6. Search for the alternate supervisor user and click "Select";
  7. Click "Save" to save the changes.

Connector:

Connector also creates alternate supervisors in LMS.

Note that the connector does not replace any alternate supervisor when using ALT_SUPER1, ALT_SUPER2 or ALT_SUPER3 fields, the LMS supports unlimited alternate supervisors.  Up to three alternate supervisors are supported per connector run per user.

Alternate supervisor will not be added if:

  • · If the alternate supervisor matches the User ID in the same row.
  • · The alternate supervisor (user) does not already exist in SuccessFactors.
  • · There is no primary supervisor.
  • · Alternate supervisor is same as primary supervisor.
  • · It creates a circular reference (User cannot be their own alternate supervisor’s alternate supervisor).

Note:  Nullifying an alternate supervisor field will not remove any alternate supervisor from the user’s record.

Default SF field mapping to LMS:

  • MATRIX_MANAGER => TEMP_ALT_SUPER;
  • HR => HRBP (This is an alternate supervisor type that represents the HRBP.);
  • Manager = > MANAGER.

No SF Mapping:

ALT_SUPER1, ALT_SUPER2, ALT_SUPER3

See Also

Keywords

SF SuccessFactors Success Factors Alternate Supervisor Learning Management System LMS alternative Alt manage add create modify edit change admin administrator primary direct subordinate employee user student. , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-CON , Connectors , How To

Product

SAP SuccessFactors Learning all versions

Attachments

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