SAP Knowledge Base Article - Public

2160266 - Error - There was an error retrieving data. "Cannot read property 'fullName' of undefined" when opening calibration session - Calibration

Symptom

The error message There was an error retrieving data "Cannot read property 'fullName' of undefined" will pop up while opening a calibration session.

 

Error message.png

Environment

Calibration

Reproducing the Issue

Proxy as the affected User - Calibration - Click on the session - Error message is displayed.

Cause

Configuration Issue. Permission is not granted to the user.

Resolution

The user is not granted the 'user search permission' under RBP.

Log in as super admin and give the permission to everyone. The permission is under General User Permission-?Company Info Access. 

When you finish granting it , please try  opening the session , remember not to restrict target for owner in calibration template.

User Search.png

 

The user search permission is not specific for calibration. It's platform RBP's required permission. Without this permission, you are not able to get user's information, which makes the calibration session not getting the users when you open session.

For opening a calibration session, the minimum permission is the role has "Read" permission, which is configured in Manage Calibration Setting.

Keywords

KBA , LOD-SF-PM-CAL , PM-Calibration Issues Specific to PM Forms , Problem

Product

SAP SuccessFactors HCM Core all versions