SAP Knowledge Base Article - Public

2160184 - Content Launches with 403 error - IE 11 - Windows 8.1

Symptom

If you have the iContent Entitlement Service (icontent.do?) you may being getting a 403 error when launching courses. 

Environment

  • SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

 This is only an issue with IE11 and Windows 8.  This is due to the trusted sites setting.  

Resolution

  • You will need to add icontent.plateau.com to the trusted sites if you already have mycompany.plateau.com in the list. 
  • Best practice is to have *.plateau.com which will cover all subdomains. 

    1. Go to tools
    2. Select Internet Options 
    3. Go to Security
    4. Select Trusted Sites
    5. Select Sites
    6. Add the domains and subdomains
    ie11 trusted sites.png

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions