2157796 - Error - Object Reference not set to an Instance of an Object” error in Employee Portal - Onboarding

SAP Knowledge Base Article - Public

2157796 - Error - Object Reference not set to an Instance of an Object” error in Employee Portal - Onboarding

Symptom

   
  • Error displayed throughout all pages in Employee Portal. Object reference not set to an instance of an object.

       OBJ REF.jpg

Environment

  • Onboarding - Employee portal.

Cause

  • Web service credentials not added in Employee Portal.

Resolution

Points to Note:
  1. Check the web service credentials and URL configuration in EP. They need to be created/added.
  2. Go to Site Actions-> App Settings, check for keys : WSLogin, WSPassword and WSUrl.
  3. WSLogin : Should be the following format. {instancename}_eeportal.
  4.  WSPassword: Should match the password of servicelogin {instancename}_eeportal - (Go to superadmin site-> Account->Servicelogins to get the password.)
  5.  WSUrl: {application URL till partner}/services/EmployeePortalService.asmx  
            Example: https://stage-onboarding4.successfactors.com/ONB/services/EmployeePortalService.asmx
      Add item OBJ REF.jpg
   

 

           

 

Keywords

Error, Object reference.
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions