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SAP Knowledge Base Article - PreviewSymptom
Judging the right prioritiy for Cloud HCM Support cases.
In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the case priority.
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Environment
SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics
Product
SAP SuccessFactors HCM all versions ; SAP SuccessFactors People Analytics all versions
Keywords
Priority, case Priority, Priority Process, Reporting, Report Center, Story, Adhoc, Table, Canvas, Impact , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To
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