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SAP Knowledge Base Article - PreviewSymptom
- How determine the correct priority for Cloud HXM/Employee Central Support cases
- In order to ensure healthy service levels for all customers, priority of cases reported will be judged based on the business impact of the issue
- This KB article outlines the principles which should be used for determining case priority
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Environment
SAP SuccessFactors Employee Central
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions
Keywords
sf, success factors, EC, One Issue per case, Multiple Issues , KBA , LOD-SF-EC , Employee Central , How To
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