SAP Knowledge Base Article - Public

2154494 - Emergency Contact Import Error

Symptom

Partners might report an issue that they are getting "Internal System error encountered while importing record “while importing Emergency contact.

Environment

Employee Central

Reproducing the Issue

The below error appears when you Import Emergency Contact without the relationship field

 Emergency Contact Import Error.png

Cause

The error is appearing because if the “Relationship” field is not visible on the Emergency Contact Portlet then we will experience this error.

Resolution

1) In the Succession Data Model for HRIS element EmergencyContact - the field "relationship" could be configured as "visibility=none". So "relationship" field doesn't come up in the Import template. Hence there is internal system error on trying to import.

2) Please update "visibility=both" for field "relationship" in SDM as shown below for emergency contact and upload the SDM. Now "Relationship" field should come up in the Import template. Fill up the mandatory field relationship value and import now it should work fine.

SDM.png

Keywords

Emergency contact, Emergency contact error, Emergency contact import error , KBA , LOD-SF-EC-EDP , Employee Data Imports , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702

Attachments

Emergency Contact Import Error.docx