2153457 - Unable to Launch Lumira Desktop

SAP Knowledge Base Article - Public

2153457 - Unable to Launch Lumira Desktop

Symptom

  • When launching Lumira Desktop, the following error message pops up:
    An error has occurred. See the log file <path_to_log_file>
    lum_err.PNG 

  • In the log file, the following entries are recorded:
    • !ENTRY org.eclipse.osgi 4 0 2015-03-31 09:47:40.215
      !MESSAGE Application error
      !STACK 1
      java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini).
       at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:74)
       at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)
      ...

    • !ENTRY com.sap.hilo.zen.integration 4 0 2015-03-31 09:47:45.426
      !MESSAGE FrameworkEvent ERROR
      !STACK 0
      org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/com.sap.hilo.zen.integration_1.23.0.jar" by thread "Component Resolve Thread".
       at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
      ...
      Root exception:
      org.eclipse.osgi.framework.internal.core.AbstractBundle$BundleStatusException
       at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
      ...

    • org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.core.runtime_3.8.0.v20120912-155025.jar" by thread "Component Resolve Thread".
       at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
      ...

    • org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.core.contenttype_3.4.200.v20120523-2004.jar" by thread "Component Resolve Thread".
       at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
      ...

    • org.osgi.framework.BundleException: State change in progress for bundle "reference:file:plugins/org.eclipse.equinox.registry_3.5.200.v20120522-1841.jar" by thread "Component Resolve Thread".
       at org.eclipse.osgi.framework.internal.core.AbstractBundle.beginStateChange(AbstractBundle.java:1088)
      ...

Environment

  • SAP Lumira Desktop/Discovery, version 1 and higher
  • Operating System: Windows 7 or Windows Server 2008 R2

Reproducing the Issue

  1. Launch Lumira Desktop
  2. Error message pops up

Cause

This issue is caused by anti-virus scan (e.g. McAfee On-access Scan) on the client Windows OS

Resolution

Turn off any anti-virus software, or add an exception rule for Lumira Desktop process.

Note: Depending on how the antivirus is configured it may cause slow downs for software, please work with your I.T. department to properly configure your antivirus for your organizational needs.

Keywords

failed, fail, cannot, cant, not working, open, start, initiate, run, bring up, process, anti, virus, Component Resolve Thread, osgi, exception, State change in progress for bundle, error, problem, issue, BundleException, BundleStatusException, FrameworkEvent , KBA , can't , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0