Sometimes it is seen that the total report count in OrgChart is different than the number of total users seen under him/her in the OrgChart.
Employee Central: Global Assignment
Reproducing the Issue
Let us consider the following OrgChart.
Here Jonathan has 5 direct report and total 46 reports. But if we count the number of direct and indirect reports under Jonathan, the number of total report is = 5 (direct reports) + 3 (under Alan) + 2 (under Julie) + 36 (under Mary) = 46. This number is correct. If we send Alan Lake to Global Assignment under another Manager, the OrgChart will be as following:
Now, the total number of reports for Jonathan should be 4 + 2 + 36 = 42. But it shows 45 in the OrgChart of Jonathan.
This is because of Global Assignment. When a user is sent to Global Assignment, the count is reduced by one. The system still continues to count the Global Assigned user's direct and indirect reports in the OrgChart.
Currently there is no special feature which can handle the direct reports of the main/home employment. In order to rectify the situation, the direct reports of the global assigned user do need some action after the GA is created. We have to either assign a new manager to them or move them to the GA manager manually in their Job Information record. Once we do this, the OrgChart will show the correct number of Total reports.
Report_Count , KBA , LOD-SF-EC-CGA , Global Assignments/ Concurrent Employment , LOD-SF-EC , Employee Central , Problem