2152551 - 4.x: Unable to connect to BI Platform from SAP Dashboards after installing a patch / Support pack on Citrix server

SAP Knowledge Base Article - Public

2152551 - 4.x: Unable to connect to BI Platform from SAP Dashboards after installing a patch / Support pack on Citrix server

Symptom

  • The logon to BI Launchpad dialog box doesn't appear in SAP Dashboards
  • The Enterprise option doesn't show in the Open from Platform window either.

open_from.JPG

Environment

  • SAP Dashboards 4.x
  • Citrix XenApp 6.5

Reproducing the Issue

  1. Install a patch / Support Pack on top of an existing SAP Dashboards install
  2. Launch SAP Dashboards
  3. File > Log on To Platform
  4. No dialog box pops up

Cause

  • This might be caused by the presence of earlier Support Pack or Patch installed on that server machine

Resolution

  • Copy the following files from a working machine to the non-working machine:

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\filedialog.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Xalan-C_1_10.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\XalanMessages_1_10.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCAhelperw-5-0.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\fssl-1-2-1-6.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ebus-3-3-2-7.dll

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\locale_fallback-4-0.dll

 

N.B: if the problem still persists, you can copy the complete content present under: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\

Keywords

window, pop-up, Xcelsius, possible, display, BIplatform , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1