SAP Knowledge Base Article - Public

2152149 - How to avoid blank picture in Org chart - Succession


Company Info directory , Basic Org Chart and Succession Org chart are displaying a blank picture instead of the employee Picture . This picture is clearly visible in Employee Profile





•      By default, Org chart is displaying the same photo than in Employee Org Chart, unless an external photo URL has been loaded in his personal information. In this case, the system is trying to load this external photo URL instead of the employee picture in the Employee Profile.

•      If the external photo URL is not working anymore (link outdated , change of hosting server) a blank picture will be displayed.

•      If you want to revert the org chart to the default behavior and display the employee picture as in Employee Profile, you need to remove this external photo URL in personal information.

•      First export personal information :

•      - go in admin | export extended user information

•      - select personal information

•      - once job is completed download the csv file

•      - for those affected users, you will find a value in photo column

•      second create a csv file with the following header :

•      ^UserId,photo

•      for those affected users, enter in column 1  their userid, and in column 2, make sure there is no data

•      example for sfadmin user csv file will look like : 



•      Finally, import this csv file :

•      - admin | import extended user information

•      - select personal information

•      - select csv file and import

•      This will remove invalid photo URL and let the employee profile picture to be displayed in Company Directory and Org Chart.




KBA , LOD-SF-SCM , Succession Management , How To


SAP SuccessFactors HCM Core all versions