2151981 - Item Groups XACT and XFIS are Missing in Sales tab of a Service

SAP Knowledge Base Article - Public

2151981 - Item Groups XACT and XFIS are Missing in Sales tab of a Service

Symptom

Item Groups XACT and XFIS are missing in Sales tab of a Service.

Reproducing the Issue

  1. Go to Product Data work center.
  2. Select Services view.
  3. Search and Edit (View All) the Service.
  4. Go to Sales tab.
  5. Drop down for Item Group, where the above values are missing

Cause

Below questions should be scoped in order to have the required Item Groups:

Do you intend to invoice expenses based on receipts, that result from selling services, directly from the sales order using a fixed price?

Do you intend to invoice expenses based on receipts that result from sales or services, taking actual costs from the service confirmation?

Resolution

The system is working as designed

Keywords

KBA , AP-PRD-MAT , Material , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702