SAP Knowledge Base Article - Public

2149831 - How to contact Professional Services, Partner and Account Management Team - SuccessFactors

Symptom

  • Customer request needs Professional Service/consulting;
  • Support Incident requires Account Management (SuccessFactors Finance) team engagement;
  • Customer needs partner assistance;
  • Partner needs assistance - Partner Support - Resources & Tools (For Partners Only).

Environment

  • SAP SuccessFactors BizX Suite
  • SAP SuccessFactors Learning Management System (LMS)
  • SAP SuccessFactors Workforce Analytics

Resolution

Scenario 1: Support incident needs Professional Service/Consulting engagement:

Customers may reach out to their respective Customer Success Manager (CSM)/Customer Executive Engagement (CEE). In case the CEE is not known, please send an email to "engage-sf@sap.com" asking for assistance related to the Professional Service/Consulting engagement.

Please refer to KBA 83020 for more information about What is consulting and What is support.

Scenario 2: Support Incident requires Account Management (SuccessFactors Finance) team engagement:

SuccessFactors Account Management is usually involved when the BizX instance is in deactivated due to the expiration date and terms in the purchase order (schedule A), when customer would like to increase the user license count or need more information about the contract.

Customers may reach out to their respective Customer Success Manager (CSM)/Customer Executive Engagement (CEE).

Note: if the BizX instance has been deactivated before the contract expiration/end date, please submit an incident to "LOD-SF-PLT".

Scenario 3: Customer needs partner assistance.

Please check for our certified partners on the Partner Finder

Scenario 4: Partner Support(For Partners Only)

2116056 - Partner Support - Resources & Tools

See Also

2116056 - Partner Support - Resources & Tools.

83020 - What is consulting and What is support.

Keywords

LMS; Learning Management System; CSM; Customer Success Manager; CEE; Customer Executive Engagement; PS; Professional Services Consultant; contact; consulting topics; how to create; how to change , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-SCM , Succession Management , LOD-SF-CMP , Compensation Management , LOD-SF-PM , Performance Management , LOD-SF-RCM , Recruiting Management , LOD-SF-JAM , SAP Jam , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-EP , Employee Profile , LOD-SF-GM , SAP SF Goal Management , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Workforce Analytics all versions