SAP Knowledge Base Article - Public

2149760 - You Cannot See the Delete Icon to Delete a Product Inside a Sales Quote

Symptom

Using HTML5 / RUI, you cannot see the  bin / delete icon to delete a Product inside a Sales Quote.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Log in into the system with HTML5 / RUI.
  2. Go to the Sales work center.
  3. Go to the Sales Quote view.
  4. Open the relevant Sales Quote.
  5. Go to the Products tab

Result: The bin icon to delete Products is not available and cannot be added.

Cause

Cause 1- You are not able to delete Products because the Sales Quote is set with the status completed. In that case the icon will not appear.

Cause 2 -You are trying to delete a Product from a Sales Quote with the status open, however the Progress Status is Ppending which means that the Sales Quote has already been communicated to a customer (or at least some form of Output happened - a print may exist, for example). On this case the HTML5 /RUI will not show the delete button.

NOTE: If you try to reproduce the same steps in the Silverlight version of the system, the button to delete the products will appear, however after clicking on it you will receive an error message mentioning that you are not able to delete a product from a completed/pending Sales Quote.

Resolution

This is the correct system behavior

Keywords

KBA , delete , sales quote , products , delete icon , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions