2149210 - Error "Email XYZ Is Not Valid" - When Releasing Invoices.

SAP Knowledge Base Article - Public

2149210 - Error "Email XYZ Is Not Valid" - When Releasing Invoices.

Symptom

You have an Invoice, after changing the e-mail from Customer/Supplier Master Data, when releasing the Invoice you find the error below.

E-mail XYZ is not valid.

Note: XYZ is a generic message added - in the system it will shown an email that you added.

Reproducing the Issue

  1. Go to the Invoice (Supplier Invoice or Customer Invoice)
  2. Open it
  3. Click in Release
  4. Error Message: E-mail XYZ is not valid

Cause

After updating the E-mail in the Supplier/Customer master data, you need to additionally change the email in the document itself, as when the Invoice was created, it took that e-mail maintained previously, not the new email maintained.

 

Resolution

  1. Open the invoice with the error
  2. Go to View All
  3. Go to option Edit Output Settings
  4. Change the E-mail to the valid one
  5. Press Apply/Ok
  6. Release the invoice

Now the invoice will be released, without the mentioned error.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Business ByDesign all versions