2149121 - Section 2 in US I9 is empty

SAP Knowledge Base Article - Public

2149121 - Section 2 in US I9 is empty

Symptom

  1. The Section 2 of the US I9 form is empty even after the status of the activity is All Documents submitted

 

Environment

Legacy and Successfactors Onboarding

OS : Windows 7

Browsers : IE 10; Google Chrome 41.0; Fire Fox 36.0.1

Reproducing the Issue

 

  1. Onboard a candidate
  2. Complete PHV ; NES (Section 1 of US I9 will be populated and signed by New Hire)
  3. In the Orientation step, select NO to the question "Does the candidate have the document" and completed the step

Now check the US I9 form.

 

 

Cause

 

  • Since the eligibility document was not presented to the manager; Onboarding activity will be stopped with the manager not checking the document and not signing the document (So Section 2 of the US I9 will not be completed)

 

Resolution

 

Since the eligibility document was not given to the Manager, the onboarding activity stopped and 3 step I9 process kick started.

  1. Now go to the 3 step I9 process tab and continue the activity if the candidate has the necessary document. After completing the 3 step I9, check the US I9 document
  2. Even after completing the 3 step I9, if you do not see the Section 2 information in the I9 form, then create a support ticket. One of the reason for this could be, the US I9 form is not attached to the 3 step I9 process.

 

See Also

Review all the information related to I9 in the following site http://www.uscis.gov/i-9

Keywords

3 Step I9 ; US I9; , KBA , LOD-SF-OBD , Onboarding , Bug Filed

Product

SAP SuccessFactors Onboarding all versions