SAP Knowledge Base Article - Public

2149104 - LMS - Approvers Not displaying as expected when going in the approval submission from the user side

Symptom

User sees "select user for Approval" rather than the names of the users who are responsible for approving the course.

   1.png

 

 

Environment

  • SAP HCM SuccessFactors suite
  • Learning Management System (LMS)

Cause

The User who is requesting for Approval is in a different domain than the domain over which Approvers have control.

Resolution

The user who is requesting Approval belongs from a different Domain than the Domain which the Approvers have control over.

There are 2 ways to resolve this:

1. If the user is in a wrong domain, just go to the user's profile and change it to match the domain of the Approver

2. Go to the Approver's user profile, then go to Related >> More, then go to Approval Roles. Click on "Control Domains" >> Add the correct domain

Once the user’s Domain is as desired, then the user will see the Approver’s names rather than “Select User for Approval” as per the screen below.

2.png

Keywords

SAP, SuccessFactors, LMS, Learning Management System, Aporovers, Submission, user side approvals, approval, approver, domain, Select User for Approval , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408

Attachments

screenshot1.png
Screenshot2.png