2149027 - LMS: Mobile App user's learning plan cannot switch from classic view to native view

SAP Knowledge Base Article - Public

2149027 - LMS: Mobile App user's learning plan cannot switch from classic view to native view

Symptom

Using a mobile device (ipad, etc) with SuccessFactors Mobile APP to access Learning plan, the app always show the classic view and cannot switch to native view.

Environment

SuccessFactors Mobile App 5.4

SuccessFactors Learning Management System

Reproducing the Issue

  1. Login to LMS Administration
  2. Navigate to Learning administration
  3. Browse System Admin > Configuration > System Configuration > LMS_ADMIN
    # This configuration is used to enable/disable the Native Learning Mobile iPad app.
    # If set false, users will have access only to the Learning Classic App, which provides online functionality for the Learning Plan.
    # If set true, users will have access to the new Native Learning mobile app with additional offline functionality, and also the Learning Classic App.
    enableNativeMobileLearning=false

Cause

When you have enableNativeMobileLearning=false the only view available is classic.

Resolution

  1. Login to LMS Administration
  2. System Admin > Configuration > System Configuration > LMS_ADMIN
    # This configuration is used to enable/disable the Native Learning Mobile iPad app.
    # If set false, users will have access only to the Learning Classic App, which provides online functionality for the Learning Plan.
    # If set true, users will have access to the new Native Learning mobile app with additional offline functionality, and also the Learning Classic App.
    enableNativeMobileLearning=false
  3. Change enableNativeMobileLearning=true

Note: Mobile feature of switching from classic to new native learning is no longer available from 1705 version.

 

So basically after 1705 there would only be one default view of the mobile app.

Keywords

mobile app, classic view, learning classic app, enableNativeMobileLearning, mobile view cannot switch, native view , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions