SAP Knowledge Base Article - Public

2148487 - Getting Return Email address on manually sent e-mails

Symptom

 

Generic Return Address that is populated for System generated email return address is being sent even when recruiters send email manually.   

Environment

Recruiting V11 and up

Reproducing the Issue

  1. Go to Recruiting Tab
  2. Select any candidate on any requisition
  3. Try sending email via the email button on the application page
  4. Return Address will show sender's email address- send email
  5. Check correspondence portlet - Return address will show generic; sytem generated email as return address
  6. Candidate receives email with generic return address email vs. sender's email  

Cause

  • Admin option under Manage Recruiting Settings - return address for system generated emails had a generic email populated but the box next to it was not selected.
  • When the option for  return address for system generated emails has an email address populated but the box is unchecked all emails will go out with the generic email return address  

Resolution

1.  Go to Admin Tools- Manage Recruiting Sessions

2.  Check box next to " Return address for system- generated email"

 

 

Keywords

KBA , recruiting , recruiting e-mail , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions