SAP Knowledge Base Article - Public

2148487 - Getting Return Email address on manually sent e-mails



Generic Return Address that is populated for System generated email return address is being sent even when recruiters send email manually.   


Recruiting V11 and up

Reproducing the Issue

  1. Go to Recruiting Tab
  2. Select any candidate on any requisition
  3. Try sending email via the email button on the application page
  4. Return Address will show sender's email address- send email
  5. Check correspondence portlet - Return address will show generic; sytem generated email as return address
  6. Candidate receives email with generic return address email vs. sender's email  


  • Admin option under Manage Recruiting Settings - return address for system generated emails had a generic email populated but the box next to it was not selected.
  • When the option for  return address for system generated emails has an email address populated but the box is unchecked all emails will go out with the generic email return address  


1.  Go to Admin Tools- Manage Recruiting Sessions

2.  Check box next to " Return address for system- generated email"




KBA , recruiting , recruiting e-mail , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions