2148468 - Recruiter cannot visualize candidate's resume when using "Inline Resume" feature

SAP Knowledge Base Article - Public

2148468 - Recruiter cannot visualize candidate's resume when using "Inline Resume" feature

Symptom

Recruiters cannot view candidates using Inline Resume Viewer, receive this error message:

  • "This candidate's CV cannot be viewed inline at the moment. You can try again later or download the CV now."

 

Environment

  • SuccessFactors Recruiting Management (RCM) - All versions
  • Inline Resume Viewer

Reproducing the Issue

Following these steps to reproduce error message:

  1. Launch Recruiting from Admin Center
  2. Go to Job Requisitions
  3. Select a job requisition
  4. Select a candidate
  5. Select CV Viewer to view candidate's resume

 

Cause

This can happen if the file extension type doesn't match the application in which it was formatted in. Example:

  • Resume file name extension is manually changed from .pdf to .docx/.doc before converting the resume.

Resolution

To resolve, you can verify the following:

  • For any resumes with these file extensions: .docx/.doc - verify that the original documents were saved and uploaded as Microsoft Word documents.

Supported file types:

  • Microsoft Word, PDF, DOC, DOCX, RTF, PPT, XLS, BMP, JPEG, JPG, GIF, PNG and TXT

Not supported as resume attachment uploads:

  • XML, HTML, CSV, MSG, PPT, PPTX, XLS, XLSX

 

Keywords

KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-CVM , CV Matching , Problem

Product

SAP SuccessFactors Recruiting all versions