2147963 - ORD Report displays blank columns for certain users

SAP Knowledge Base Article - Public

2147963 - ORD Report displays blank columns for certain users

Symptom

ORD reports fetch incorrect / partial data for some users but display expected data for other users

Environment

SuccessFactors  Online Report Designer

Reproducing the Issue

  1. Run a report in ORD by logging in as user “XX”.
  2. User XX gets expected data in the report.
  3. Share the report with user “YY”.
  4. Login as user “YY”.
  5. Run same report as “YY”.
  6. The report fetches only partial data. some of the columns display no results at all.

Cause

  1. The affected user's BizX role has field level permissions applied.
  2. The affected BizX user's corresponding ORD user has not been created properly.

Resolution

  1. Ensure that the affected user(s) has been granted access through RBP, to all the fields used in the report.
  2. The corresponding ORD users should be re-created if required:
    2325421 - How to let Analytics (ORD) auto-create relevant users when Analytics SSO is enabled?

    Please create a support incident if the suggested solutions do not fix the issue.

Keywords

ORD
ODS / Advanced Reporting
Incorrect data
Data discrepancy.
Blank column , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SuccessFactors Workforce Analytics 1408