2147946 - Learning: Unable to access Item Chargeback tab

SAP Knowledge Base Article - Public

2147946 - Learning: Unable to access Item Chargeback tab


  • Unable to access Item Chargeback tab
  • The chargeback tab appears greyed out


  • SuccessFactors Learning

Reproducing the Issue

  1. Login to Learning Admin application.
  2. Go to Items tab.
  3. Search and then select any item.
  4. Click Related > More link.
    =>Unable to access Chargeback tab, which appears greyed out.


Workflow "Edit Item Commerce" is not granted to this Admin account.


  1. Check what rol is assigned to this Admin account in Admin Management > Assigned Roles.
  2. Go to System Admin > Security > Role Management to search and edit this role.
  3. In Workflow tab, click add one or more from list link and then add workflow Learning Management > Edit Item Commerce to this role.


learning, LMS, item, Chargeback, Purchasing Option, workflow, permission, admin, Edit Item Commerce, Commerce, related, more , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem


SAP SuccessFactors Learning all versions