Issue: SAP Jam assets are not loading after successful login
Explanation: Login and Asset servers are separate for SAP Jam. This would explain why users successfully login to SAP Jam, but see garbled images on the page.
Why are images garbled?
All the images and assets in SAP Jam > CSS, JS, IMG are served from Akamai – IT may have blocked the URL’s that are called to see the images.
Step #1 – Paste following URL into browser:
If you receive the following error – the asset URL’s are blocked by IT: 'Page will not display'
If the URL’s are not blocked, you should see CSS code down the entire page similar to this:
padding: 0 0 60px 0;
background: url("/images/cubetree_global/body/revolution/gradl.png") repeat-y left top transparent;
background: url("/images/cubetree_global/body/revolution/gradr.png") repeat-y right top transparent;
- SAP JAM
Solution: Request your IT department to Whitelist
KBA , LOD-SF-JAM , SAP Jam , Problem