2146714 - SAP Jam Assets Are Not Loading After Successful Login

SAP Knowledge Base Article - Public

2146714 - SAP Jam Assets Are Not Loading After Successful Login

Symptom

 

***INTERNAL ONLY***

 

Issue: SAP Jam assets are not loading after successful login

 

Explanation: Login and Asset servers are separate for SAP Jam. This would explain why users successfully login to SAP Jam, but see garbled images on the page.

 

Why are images garbled?

All the images and assets in SAP Jam > CSS, JS, IMG are served from Akamai – IT may have blocked the URL’s that are called to see the images.

 

Step #1 – Paste following URL into browser:

https://assets2-jam4.sapjam.com/stylesheets/revolution/core.css?33190

 

 

If you receive the following error – the asset URL’s are blocked by IT:   'Page will not display'

 

If the URL’s are not blocked, you should see CSS code down the entire page similar to this:

 

===================

 

html {

            background-color:#3A5B76;

}

body {

            margin: 0;

            padding: 0 0 60px 0;

            background-color:#3A5B76;

}

#ft:after{

   height:auto;

}

#cubetree_layout_texture_left{

   background: url("/images/cubetree_global/body/revolution/gradl.png") repeat-y left top transparent;

}

#cubetree_layout_texture_right {

   background: url("/images/cubetree_global/body/revolution/gradr.png") repeat-y right top transparent;

 

================

 

 

 

 

 

Environment

  • SAP JAM

Resolution

Solution: Request your IT department to Whitelist

 

assets0-jam4.sapjam.com

assets1-jam4.sapjam.com

assets2-jam4.sapjam.com

assets3-jam4.sapjam.com

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP SuccessFactors HCM Core all versions