SAP Knowledge Base Article - Public

2146589 - Why “Edit" button in SAP Jam is only available in Internet Explorer but not in other browsers?

Symptom

Users see the "Edit" button over SAP Jam content while navigating with Internet Explorer, but do not see the "Edit" button over Google Chrome or other internet browsers.

Environment

SAP Jam Collaboration

Cause

Internet Explorer supports ActiveX SharePoint controls, which is available and invoked in Internet Explorer, that triggers editing mode into Microsoft Office.

Other internet browsers such as Google Chrome, Mozilla Firefox and so on, need to have the SAP Jam Application Launcher installed. For further information, please check KBA 2317956 - What is the SAP Jam Application Launcher?.

Resolution

In order to show the "Edit" button over other Browsers (Google Chrome, Mozilla Firefox) the instance need to have the feature "Enable SAP Jam application launcher" enabled.

  1. Go to Jam Admin > Product Setup > Features;
  2. Enable the option "Enable SAP Jam application launcher";
  3. Save Changes.

After the above steps are done, you need to make sure that SAP Jam Application Launcher is installed.

See Also

2637260 - How to Edit documents over SAP Jam?

2317956 - What is the SAP Jam Application Launcher?

Keywords

sap jam edit button not show up google chrome mozilla firefox , KBA , LOD-SF-JAM-APL , Application Launcher , Problem

Product

SAP Jam Collaboration all versions