SAP Knowledge Base Article - Public

2146094 - Why is an email address not being imported correctly from SuccessFactos to SAP JAM? - SAP JAM

Symptom

My company has an Integrated Jam Instance with SuccessFactors. Why is an email address not being imported correctly from SuccessFactors to Jam? 

Environment

  • SAP JAM

Resolution

Most likely your SuccessFactors Employee Data file contains users who have been assigned the same email address. Jam will assign a bogus email address to one or more of the users with a duplicate email address. The email address you’ll see in Jam will be displayed the following format: UserID@CompanyID.cubetree.biz

Once you update the SuccessFactors Employee Data file and remove the duplicate email address, Jam should reflect the change the following day.

Duplicate email addresses will also prevent users from receiving email notifications from Jam.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP SuccessFactors HCM Core all versions