2146067 - Unable To Use Proxy Feature - SAP Jam

SAP Knowledge Base Article - Public

2146067 - Unable To Use Proxy Feature - SAP Jam

Symptom

Why can't I use the Proxy feature to log into SAP Jam even though I am an Administrator? I can see all the other BizX modules except for the SAP Jam link.

 

Environment

  • SAP Jam

Resolution

Overview:

  • Proxy feature does not work with SAP Jam.
  • This is due to security concerns. 
  • This is not a bug


For example: If you login as ABC, proxy in as XYZ, you would not be able to see SAP Jam in the Home drop down menu while you have proxied in as XYZ. This does not mean that XYZ does not have  SAP Jam access. It simply means that you need to log into BizX as XYZ  directly or have XYZ login to their account to confirm the access.


If a user was granted access to SAP Jam more than 24 hours ago and they cannot access SAP Jam,

please create a support case with Customer Success. Please be sure to provide the username, first/last name and email address of the user(s) experiencing the issue.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP SuccessFactors HCM Core all versions