2144708 - How Does Direct Messaging Work? - Platform

SAP Knowledge Base Article - Public

2144708 - How Does Direct Messaging Work? - Platform

Symptom

Environment

  • Platform

Resolution

There are two type of Direct Messages you can send to Jam members. You can Direct Message a single user or you can Direct Message an entire group of users or all of your followers.

Direct Message a Single User (@user)

Sending a Direct Message with @user, e.g. @gerrard, will send your message to the member's @user feed (Home: @user) and will generate an email notification to that user if their Direct Messages email preference is enabled. (See Email Preferences).

In the Status Update Publisher, type an @ and begin typing the name of the person you want to reach.  A drop down list containing all possible users based on the letters you type will appear and you can select the desired name.
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Direct Message to an Entire Group or All your Followers (@@notify)

Sending a Direct Message using the special keyword @@notify will send your message to everyone in a Group (if you are posting to a Group wall or on a feed item or object within a Group) or to all of your followers (if you are posting to your Profile or on an object associated with your Profile). The feed item will appear in the @user feed (Home: @user) of each member messaged and will generate an email notification to the users if their "Direct Message to All Followers (using @@notify tag)" email preference is enabled. (See Email Preferences).

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Core all versions