SAP Knowledge Base Article - Public

2144498 - You Cannot Create Expense Reports for Service Agents

Symptom

You want to create an expense report on behalf of a service agent, however, when you open the Common Task New Expense Report on Behalf in the Travel and Expenses work center you notice that no service agents are listed in the dropdown list for Employee field.

Reproducing the Issue

  1. Go to Travel and Expenses work center
  2. Go to Common Tasks > New Expense Report on Behalf view
  3. On step 1 General Information, under General Data section, click the Value Selection icon for the Employee field

Notice that no service agents are listed. If you type a service agent's name or ID you see the message No search results

Cause

Expense reports can only be created for employees, so you need an employee master data set in the system to enter expense report. Service agents are not created as employees, so you will not be able to create expense reports for them.

Resolution

Service agents should enter their expenses via supplier invoices. There are also no plans to enable expense reporting for service agents.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign all versions