SAP Knowledge Base Article - Public

2143800 - Output History Empty for Customer Invoice

Symptom

You have released invoice document. When you check Output History, there is no pdf document updated in Output History.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Click on Invoice Documents view.
  3. Click on Release.
  4. When you check the Output History tab, there is no pdf document and its empty.

Cause

Generally this happens when e-mail is the output channel for invoice, and if there is no e-mail address maintained for account abc.

Due to this, system cannot identify recipient address and hence output history instance is not created.

Resolution

To resolve this issue,

  1. Go to the account abc.
  2. Click on Communication tab and then Address sub-tab.
  3. Update e-mail address for main contact under Communication <- E-mail.

Or

  1. Go to the account abc.
  2. Click on Communication tab and then Collaboration sub-tab.
  3. For business document Customer Invoice / Credit Memo, if e-mail is output channel, maintain e-mail address.

Cancel or re-create invoice for account abc.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711