2143560 - Error Message "Does Not Exist" Shows up When Creatign New Service Order

SAP Knowledge Base Article - Public

2143560 - Error Message "Does Not Exist" Shows up When Creatign New Service Order

Symptom

You get error message Does Not Exist when trying to add parts in a new service order without entering any header data.

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Choose the view Common Task.
  3. Choose the New service Order.
  4. Choose the button View All.
  5. Go to Services and Spare Parts view
  6. Choose the button Add.
  7. The error message Does Not Exist shows up.

Cause

When adding a row in the service order, system tries to retrieve data from the header and it does not find any, as you have given no details on the header. Hence as a result the error is thrown.

Resolution

This is the current system behavior as designed.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502