SAP Knowledge Base Article - Public

2140674 - Opening existing Question only shows a white screen

Symptom

Opening existing question only shows a white screen,
however you can preview the variant and run the question in exams.

Environment

SuccessFactors LMS 1411

Reproducing the Issue

  1. Open a question
  2. Add html tags with table width into the question stem textbox
    <table width="100%"><tbody><tr><td class="question-content"><span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">test
  3. Click out of the textbox
  4. Save
  5. Close and reopen question
  6. You can no longer view the question.

Cause

Html tags are not supported.
There is no source tab and once html tags are added they cannot be edited.

Resolution

  • Do not use html tags in questions.

If you do want to use html tags, make a new textbox.
You cannot use the question stem textbox (textbox generated when creating question); This will corrupt the question.

See Also

Ticket 10546622

Keywords

KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions