SAP Knowledge Base Article - Public

2139269 - The Google Route Planning Web Service is not Available

Symptom

You are trying to use the Route Planning Web Service.

Reproducing the Issue

  1. Go to Visits work center;
  2. Click on Visits;
  3. Select View all;
  4. Select 2 or more Visits;
  5. Click on Route Planning;
  6. The system will not trigger Visit plan.

Resolution

This is a system behavior, currently Route Planning Web Service in C4C is not available.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708