SAP Knowledge Base Article - Public

2138977 - Notifications are not Working with SuccessFactors Learning with Different SMTP Server specified

Symptom

Notifications are not being sent when a different SMTP server is specified for SuccessFactors Learning (LMS)

Environment

SuccessFactors Learning

Reproducing the Issue

  1. Go to System Admin > Configuration > Global Variables and click on the Mail tab near the top
  2. Now change the SMTP Server field to another mail server
  3. Notifications will no longer be sent

Cause

  • The mail server must be installed and configured on the same host as the application server
  • This means that unless that SMTP server is installed in the same location as the LMS you will not be able to use it for notifications

Resolution

Change this field back to localhost, which will use the LMS default SMTP server

 

SMTP Server.png

 

 

Keywords

KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408