SAP Knowledge Base Article - Public

2138840 - Balance Confirmations not Printed After Executing the Balance Confirmation Run

Symptom

You create a Balance Confirmation Run in the Work Center Receivables (the same applies to Balance Confirmation Runs in Work Center Payables)
and expect that the Balance Confirmations are printed on the configured printer, but there are no documents printed even though the run has been finished successfully.

Reproducing the Issue

  1. Open Receivables Work Center
  2. Go to Balance Confirmation Runs
  3. Click on New - Balance Confirmation Run
  4. Add all relevant information in the fields/choose available options via the radio buttons
  5. Go to Step 3 - Review and confirm with Finish

No documents are printed, you check this as follows:

  1. Open Application and User Management Work Center
  2. Navigate to Input and Output Management
  3. Choose Print Queues
  4. No documents related to the Balance Confirmation Run are shown in the print queue

Cause

When the balance confirmation run is not executed in the released immediately mode, the statements are created in a not released status and not sent to output management for printing or e-mailing by the run.
The user has to execute the printing manually.

Resolution

Run the Balance Confirmation Run in the Released Immediately mode:

  1. Open Receivables Work Center
  2. Go to Balance Confirmation Runs
  3. Click on New - Balance Confirmation Run
  4. Add all relevant information in the fields/choose available options via the radio buttons
  5. Flag the field Release Immediately
  6. Go to Step 3 - Review and confirm with Finish

The balance confirmation statements will be sent to the default queue for printing.

 

The printing queue can be configured as follows:

  1. Open Application and User Management Work Center
  2. Go to Input and Output Management
  3. Choose Output Channel Selection
  4. Select Balance Confirmation from the Drop-Down-Menu beside the field Show Rules for
  5. Under the Header Output Channel you can configure the Printer and the Print Queue

Keywords

KBA , SRD-FIN-GL , General Ledger , How To

Product

SAP Business ByDesign all versions