SAP Knowledge Base Article - Public

2138740 - How To Navigate to Lead Thing Inspector From the Emails Generated out of Workflow Rules


You have created a HTML template, which should be sent as part of an e-mail notification in case the workflow rule which is set up meets the conditions. In this HTML template you want to enter a hyperlink, which allows you to navigate to the Lead Thing Inspector and you don’t know how to do this.

Reproducing the Issue


You already set up a workflow rule in your system, which triggers an e-mail notification when the conditions are met.

1. Open the received e-mail, which was generated from the set up workflow rule.

2. Click on the available hyperlink.

3. The hyperlink does not bring you to the desired Lead Thing Inspector.


This is the expected system behaviour.


In order to navigate to the Lead Thing Inspector from the emails generated out of a workflow rule you have to insert the following link in the HTML template:



KBA , LOD-CRM , Cloud for Customer , How To


SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802