You are unable to find Shopping/Go Shopping (Advanced) link in Self Service Overview view of Home work Center.
Reproducing the Issue
- Go to Home work center.
- Choose Self-Services Overview view.
You will notice Shopping/Go Shopping (Advanced) link are missing.
As a service agent you cannot create shopping cart from your user ID however you can create shopping cart on behalf of an active employee only using the functionality Go Shopping from Project Team or Project Management work center.
This is standard system behavior and system behaves as designed.
KBA , SRD-CC , Cross Components , How To