2136036 - How to Request a New System

SAP Knowledge Base Article - Public

2136036 - How to Request a New System

Symptom

You want to request a new Test or Production tenant but don't know how what option to select or don't know how to request it.

Reproducing the Issue

  1. Go to Service Control Center Work Center
  2. Select the view Systems
  3. Select Request Creation
  4. You don't know what option to select

Resolution

 

Production System Request Scenarios

1. Initial System - Provide you a new fresh production system

What data is copied? 

  • Business Configuration Settings - No
  • Master Data - No
  • Flexibility Data (Customization such as extension fields) - No

PDI Solutions : PDI Solutions created in the test tenant have to be uploaded again in the Production Tenant.

2. Initial System (Copy solution profile) - Provide you a new fresh system with copy of configurations from solution profile you select

What data is copied?

  • Business Configuration Setting - Yes, from the solution profile that you select to be copied.
  • Master Data - Partially copied as migration file to be uploaded again in production system. You can find the file in the corresponding activity of each object. 
  • Objects copied (Valid for BYD) - Locations; Job Definitions; Organization Structure; Transport Lanes; Transport Zones; Bank Directory; Product Category Hierarchy.
  • Objects copied (Valid for C4C) - Job Definitions; Organization Structure; Product Category Hierarchy.
  • Flexibility Data (Customization such as extension fields) - Yes

PDI Solutions: PDI solutions created in the Test Tenant have to be uploaded again in the Production Tenant and scoped in Business Configuration. They are not copied automatically.

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For production system request only the above scenarios (1 and 2) are allowed. This is because production systems can't be requested with full master data copy.

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 Test System Request Scenarios

1. Initial System - Provide you a new fresh test system

What data is copied? 

  • Business Configuration Settings (Scoping and Fine tuning data) - No
  • Master Data - No
  • Flexibility Data (Customization such as extension fields) - No

PDI Solutions : PDI solutions present in the Source Tenant have to be uploaded again in the Target Tenant.

2. Initial System (Copy Solution Profile) - Provide you an initial system with a particular solution profile (Implementation Project) to be deployed in the new tenant.

What data is copied?

  • Business Configuration Settings (Scoping and Fine tuning data) - Yes, from the solution profile that you select to be copied.
  • Master Data - No
  • Flexibility Data (Customization such as extension fields) - No

PDI Solutions : PDI solutions present in the Source test tenant have to be uploaded again in the Target test tenant.

3. Copy of source system - Provide you a full copy of the source system. This option allow you to create change projects in the target test system.

So, this scenario is useful when you want to have a permanent test system to do free tests, but don't intend to replicate the changes to your production (merge to production is not possible).

What data is copied?

  • Business Configuration Settings (Scoping and Fine tuning data) - Yes, the current settings from your source system.
  • Master Data - Yes, full master data
  • Flexibility Data (Customization such as extension fields) - Yes

PDI Solutions : PDI solutions present in the Test/Production are also copied to the Target Test tenant.

4. Copy of Source System (Copy Solution Profile) - This option provide you a new system with data copy and with a particular solution profile (Implementation Project) to be deployed in the new test tenant.

This option is used after Go-Live in production system in order to test a particular change project and merge it back to production.

What data is copied?

  • Business Configuration Settings (Scoping and Fine tuning data) - Yes, the settings from particular solution profile you select.
  • Master Data - Yes, full master data
  • Flexibility Data (Customization such as extension fields) - Yes

PDI Solutions: PDI solutions present in the Source Tenant have to be uploaded again to the Target Tenant.

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NOTE: When system upgrades are planned for test and production system.

1. Do not request new tenants (2 days before the start of the test system upgrade and 2 weeks before the upgrade of production system).

2. It is advised not to request termination of tenant during the upgrade.

 

See Also

For further information, please check this forum post: http://scn.sap.com/community/cloud-for-customer/blog/2016/02/15/tenant-request-from-service-control-center

Keywords

KBA , tenant request , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions ; SAP Hybris Cloud for Customer all versions