2133553 - Open items Displayed Inconsistently When Manually Processing Payment Allocations.

SAP Knowledge Base Article - Public

2133553 - Open items Displayed Inconsistently When Manually Processing Payment Allocations.

Symptom

When processing various Payment Allocations in status In Process, you notice variations in the default allocation tab and selection of open items that is being displayed when the document is opened.

Reproducing the Issue

    1. Go to the Payment Management work center.
    2. Go to the Payment Allocation view.
    3. Open several Payment Allocations in status In Process.
    4. You notice that different Payment Allocations have different allocation tabs opened automatically and, if allocation tab Customer/Supplier is opened, different default Open Item selection criteria may be used.

Cause

The system uses data from the Payment Allocation to determine which tab and which Open Items should be displayed automatically upon opening the document.

Resolution

If the payment to be allocated is created within ByD, the system assumes that it will be allocated to an Open Item and opens the tab Payment Confirmations/Returns for your convenience. If you would like to post the amount on account instead, you can switch to tab Customer/Supplier. In cases where the Customer/Supplier tab is opened automatically, system lists items of the opposite credit/debit side depending on the direction of the payment. If you would like to see a complete Open Items list for the Business Partner, you can use the Search Open Items function. Once these items are loaded, they will be displayed in that Payment Allocation permanently until it is posted.

Keywords

KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To

Product

SAP Business ByDesign all versions