SAP Knowledge Base Article - Public

2130862 - How to request a license key for SAP BusinessObjects Dashboards (Xcelsius) - SAP ONE Support Launchpad

Symptom

  • Dashboards license key
  • SBOP Dashboards (Xcelsius)
  • SAP BusObj Xcelsius Enterprise 
  • Cannot see a license for Dashboards
  • SAP BusinessObjects Dashboards license key
  • How to request a license key for Dashboards
  • Unable to request a license key for Dashboards
  • Do not see Dashboards as a choice on step 4 of the License Key request

Environment

  • SAP ONE Support Launchpad
  • SBOP Dashboards (Xcelsius)

Reproducing the Issue

When using the license key wizard https://launchpad.support.sap.com/#/licensekey/wizard you do not see SAP BusinessObjects Dashboards for a product and do not see any license materials for SAP BusinessObjects Dashboards.

Cause

Your customer number owns the  SAP BusinessObjects Xcelsius Enterprise license material.

Resolution

The product SAP BusinessObjects Xcelsius Enterprise (or BOBJ Xcelsius Enterprise) name was changed to SBOP Dashboards (SAP BusinessObjects Dashboards) starting with version 4.0.

  • Your customer number owns a license for SAP BusinessObjects Xcelsius Enterprise (or BOBJ Xcelsius Enterprise). If that is the case, you will choose that License Material in when requesting a license key for SBOP Dashboards 4.x.
  • Follow the steps in KBA 2251998 and KBA 1502717 to generate a license key
  • If you do not own a license for SAP BusinessObjects Dashboards at all, please contact your SAP Account Manager.
  • If your customer number has any "Crystal Xcelsius" licenses, you cannot directly upgrade to SBOP Dashboards 4.x by contacting your SAP Account Manager to upgrade your licenses.
  • If you are unsure who your SAP Account Manager is, please contact the SAP Customer Interaction Center according to KBA 560499

Keywords

BOBJ, 7004215 BOE Pro (for WebI and/or DeskI) CPU , 7004216 BOE Pro (for WebI and/or DeskI) , 7007383 SAP BusObj Ent. Prof. for QRA (CPU) , KBA , XX-SER-LIKEY-BOJ , License Keys for Business Objects Products , XX-SER-LIKEY , License keys for SAP systems , Problem

Product

SAP BusinessObjects Dashboards all versions