2128902 - Dump While Canceling an Invoice Document

SAP Knowledge Base Article - Public

2128902 - Dump While Canceling an Invoice Document

Symptom

Dump while canceling an invoice document.

Reproducing the Issue

  1. Go to the Customer Invoice work center.
  2. Go to Invoice Documents view.
  3. Select the Invoice Document XYZ (XYZ represents the identification of the Invoice Request).
  4. Click in the cancel button.
  5. In the cancelation invoice screen press Save button.

Dump occurs.

Cause

It is possible to create and release an invoice without output mail address. There is no output document generated in the Output tab. However, when canceling this invoice, dump occurs due to the output e-mail address is not maintained for output.

Resolution

You can maintain the output mail address in the invoice Output Settings or maintain it in the account master data.

1. Maintain the mail address in Output Settings in the Cancellation Invoice:

  1. Go to the Customer Invoice work center.
  2. Go to Invoice Documents view.
  3. Select the Invoice Document XYZ. Since the invoice is released, you cannot edit the output settings any more.
  4. Click Cancel button to create the new cancellation invoice.
  5. In the cancellation invoice, click You Can Also -> Edit Output Settings.
  6. In the E-Mail Settings table, add the mail address.
  7. Click Save button to release the cancellation invoice. You will be able to cancel this invoice XYZ without dump.

2. Maintain the communication mail address in the account master data.

  1. Open the Account master data.
  2. Select the Edit Button and choose General.
  3. Go to Main Communication section and fill the E-mail field.
  4. Press save button.
  5. Afterwards, cancel the invoice XYZ, the mail address maintained above will be automatically determined in the cancellation invoice as the output mail address. You will be able to cancel this invoice XYZ without dump.

 

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711